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Senior Sales Back Office Specialist with German

Franke Polska Sp. z o.o.

Warszawa, Ochota
Praca hybrydowa
Umowa o pracę
Umowa o pracę
🏠 Praca hybrydowa
Pełny etat

Your responsibilities

  • Processing orders using company internal tools (creation, modification, cancellation, follow-ups, quotes) in a timely manner (within SLA) according to Franke quality standards
  • Handling customer inquiries related to orders, products and services in a clear and customer-centric way
  • Managing product returns and claims
  • Active participation in process improvement projects
  • Providing first level product support to customers
  • Verify and collecting missing information
  • Creating and updating proper process documentation
  • Support on newcomers onboarding and cross internal trainings
  • Support of service scope expansion
  • Creating field service orders
  • Meeting or exceeding department targets and KPI’s
  • Behave as a subject matter expert and support for other Team members

Our requirements

  • High level of customer and solution orientation
  • 3-5 years of experience in Customer Service or similar (partial experience in Franke is an advantage)
  • Strong attention to detail and accuracy
  • Ability to work independently and within a team
  • Decision making and problem-solving attitude
  • Willingness to learn quickly
  • English min. B2 level
  • German min. B2/C1 level

What we offer

  • Contract of employement (umowa o pracę)

  • A chance for professional development

  • Work in an international environment where English is the main language of communication

  • Office location – quick and convenient public transport, near Warsaw West Station

  • Flexible working time (from 7AM to 5:15PM)

  • Home office options up to 60% (Mandatory minimum of 2 days per week in Warsaw office)

  • Social benefits such as:

  • Benefit platform

  • Medicover private medical care

  • Multisport Card

  • Life insurance

  • Discount for Franke products

  • E-learning platform

  • Co-financing of glasses

  • Co-financing of 14-day holidays (’Wczasy pod gruszą’)

Wyświetlenia: 10
Opublikowanadzień temu
Wygasaza około miesiąc
Rodzaj umowyUmowa o pracę
Tryb pracyPraca hybrydowa
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