Your responsibilities

• Perform collection process for assigned entity: contact customers regarding overdue accounts and determine reasons for non-payments
• Deliver high level of customer service
• Monitor customer accounts and follow up on overdue accounts
• Participate in resolution of unclear payments
• Evaluate customer account and payment history
• Elaborate the reports (periodical and upon request)
• Prepare and update process maps and desktop procedures
• Take actions to encourage timely debt payments
• Process payments & refunds and resolve billing & customer credit issues

Our requirements

• Fluent Dutch and English
• Solid experience in OTC Collections area
• Confident user of SAP in the Collections field
• Excellent analytical skills and attention to detail
• Great communication skills & telephone manner
• Customer-focused and a real team player
• Efficient at working in a fast-paced environment with great time-management skills

What we offer

• Hybrid work environment (13 days working from home each month)

• Medical insurance

• Cafeteria Platform for co-financing of Multisport or vouchers

• Extensive learning opportunities and flexible career path

• Top Employer Poland 2024 and Top Employer Europe 2024

• Discounts on our award-winning products

• Discounted meals in our canteen

• Worksmile Cafeteria Platform for co-financing of Multisport and/or vouchers

• Extensive learning opportunities and flexible career path