Your responsibilities

• Prepare, create, update and follow up RFQ offers within the CRM, including header content and item registration
• Perform volume and technical checks on customer inquiries in collaboration with the Volume Allocation Manager (VAM) and Client Technical Support (CTS).
• Assist the Account Manager in pricing processes and follow specific instructions for offer finalization (including “mini bar”, DPL)
• Manage derogation files in line with validation workflows (“price deviation form – pdf”, if still exists)
• Execute impact lists and perform retro billing tasks
• Maintain accuracy and completeness of customer data in the Customer Master system
• Create and manage SAP contracts to enable order registration (if still applicable)
• Collaborate with other stakeholders to support the Account Manager in required tasks
• Register customer claims (Product claims, Invoice claims) in the system and provide necessary support to the AM, and encashment teams
• Monitor overall payment situation, support customer and internal teams in solving credit limit related topics, manage advance payments, providing support to AM as required
• Manage proforma requests, payments in advance, postponed payments
• Build and maintain strong relationships with Account Manager to maximize satisfaction

Our requirements

• Proficiency in Dutch and English
• Minimum of 3 to 5 years of experience in a similar role
• Customer-Centric Mindset
• Strong communication skills, particularly interactions via phone, digital channels and email
• Ability to work effectively in a team and independently with minimal supervision
• Excellent organizational and multitasking abilities
• Proven experience in customer service, order management, or a related field

Optional

• Familiarity with SAP, CRM tools, and offer management platforms (nice to have)