Your responsibilities

• serving as the first point of contact for customers,
• providing customers with information on product prices and availability,
• timely and accurate processing of orders and customer complaints,
• maintaining accurate customer records in appropriate systems (e.g., SAP, CRM),
• monitor order status and proactively inform customers about updates,
• close collaboration with other teams to solve customer problems and ensure smooth service delivery,
• analysing processes and proposing improvements,
• actively participating in projects and implementing new initiatives.

Employer requirements

• first experience in customer service or willingness to gain it,
• advanced knowledge of Dutch, Turkish, Swedish, French, German, Ukrainian or Russian (min. B2/C1),
• advanced knowledge of Polish (min. B2),
• communicative knowledge of English (min. B1/B2),
• very good communication and cooperation skills,
• good organizational and time management skills,
• strong customer orientation.

Optional

• knowledge of SAP will be a plus.

What employer offers

• a job in an international environment,

• contract of employment,

• very attractive salary,

• a package of benefits (annual bonus, loyalty bonus, private medical care, life insurance, access to MyBenefit platform, holiday bonus, referral program, access to well-being platform, co-financing of trainings and courses),

• a hybrid model of work (2-3 days of work per week in the Poznań office),

• a chance to be a part of a diverse workforce where you get to face exciting challenges and varied tasks.