Your responsibilities

• Provide in-depth product support to FIS clients by resolving incoming inquiries
• Troubleshoot problems with malfunctioning software applications and recommends corrective action
• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
• Document customer information and recurring technical issues to support product quality programs and product development
• Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes

Our requirements

• BA or MA degree in: Computer Science, Finance, Math, Business, Management, Economics or similar
• Fluency in English – speaking and writing
• 3+ years of relevant experience in application Maintenance and Support
• Self-starter who is able to work individually with minimum guidance in challenging environments
• Excellence in managing customer relationships
• Knowledge of investment banking and securities lending will be a plus
• Computer/technical literacy (Microsoft Office: Word, Excel, Power Point)
• Excellent written, verbal, and inter-personal communication skills
• Analytical and problem-solving skills
• Strong desire to learn the products, processes, and related industries
• Team player and willing to progress in a rapidly changing environment
• Highly motivated and keen to succeed

What we offer

• Working in an innovative and flexible environment within an established global company

• Possibility to work partially remotely

• Comprehensive onboarding process

• A good work-life balance

• Contract of employment

• Competitive salary with including private health insurance for employees and their family, group life insurance, pension plan 5%

• Language courses

• On the job coaching and support

• The chance to work on some of the most challenging, relevant issues in financial services & technology

• Great workspaces with dedicated and motivated colleagues