Customer Service advisor with Czech

Miejsce pracy: Katowice

Job description:

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide basic technical troubleshooting support and guidance.
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.

Requirements:

• Fluency in Czech at C1/C2 level, both spoken and written.
• Fluency in English at B2 level.
• Ability to work with multiple systems and platforms.
• Knowledge of Microsoft Office.
• Ability to empathize with customers while maintaining an objective point of view.
• Ability to work in a team, positive attitude, and ability to support colleagues.

We offer:

• Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card subsidy, fruit on Wednesdays, and occasional Pizza Days.
• Talent development program: transparent career paths and promotions.
• Self-development opportunities: access to e-learning platforms ( Concentrix Academy and Concentrix University) and language courses.
• Referral program: bonus for referring a friend of up to PLN 4,000.
• Amazing work culture: we appreciate the cultural differences between us and organize many on-site team-building events.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.