Must have

• IT service management

• ITIL

• SLM

• Service Continuity

• Information Security Management

• Change management

• Incident Management

• Problem Management

• Windows Server

• Linux

• Oracle database

• English

Nice to have

• MySQL

• Project management

• Prince2

Requirements description

• At least 5 years’ experience working in either IT Service Management or Infrastructure/ Software support or Project Management area
• Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management
• Ability to build and maintain strong relationship with stakeholders and colleagues from other teams
• Can-Do attitude where no task is too small or big
• Team player and adaptable to change
• Good knowledge of IT technologies, their components andtheir operational environments
• Good knowledge of Windows, Linux or Database such as Oracle
• Strong communication skills in English is a must

Offer description

Creating an inspiring place to thrive for the talented, we use their expertise and courage to introduce the technology of the future into your business. - This is the foundation of Mindbox and the goal of our business and technology journey. We operate and develop in four areas:

🤖 Autonomous Enterprise - automation of business processes using RPA, OCR, and AI.

🌐 Business Managment Systems ERP - we implement, adapt, optimize, and maintain flexible, safe, and open ERP of production and distribution companies worldwide.

🤝 Talent Network - we provide access to the best specialists.

☁️ Modern Architecture - we build integrated, sustainable, and open CI / CD environments based on containers enabling safe and more frequent delivery of proven changes in the application code.

We treat technology as a tool to achieve a goal. Thanks to our consultants' reliability and proactive approach, initial projects usually become long-term cooperation. For over 16 years, it has provided various services to support clients in digital transformation.

#LI-Hybrid  (6 days per month from the office in Cracow)

We offer:

• We are open to the employment form according to your preferences
• Work with experienced and engaged team, willing to learn, share knowledge and open for growth and new ideas
• Hybrid working system (6 days per month from the office in Cracow)
• Mindbox is a dynamically growing IT company, but still not a large one – everybody can have a real impact on where we are going next
• We invest in developing skills and abilities of our employees
• We have attractive benefits and provide all the tools required for work f.e. computer
• Interpolska Health Care, Multisport, Warta Insurance, training platform (Sages)

Your responsibilities

1. The IT Service Owner (ITSO) is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for that services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
2. Accountable for maintaining effective control of the end to end application and service (which includes Dev; UAT; Production and Contingency)
3. Successful operation and continuous improvement of services
4. Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes
5. Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades) and regularly communicating the benefits and performance of the services to the Business
6. Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions

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