Must have

• API

• Postman

• Degree

• English (C1)

Nice to have

• Oracle

• SQL

• C

• C++

• ASP.NET

• Visual Studio

• ITIL

• PMP

Requirements description

Must-Have Requirements

• Professional experience with APIs (e.g., Postman or similar tools).
• Hands-on project experience, preferably in technical environments.
• Incident management experience, ideally in service-oriented or enterprise support roles.
• Bachelor’s Degree in IT or related field.
• Fluent English (written and verbal, C1–C2 level).
• Willingness to work Poland 2:00 PM – 10:00 PM shift.
• On-call availability (rotating schedule).

Nice-to-Have Skills

• 3–4 years of relevant experience.
• Master's degree in IT or related field.
• Experience in the financial or credit card industry.
• Familiarity with:
  • Oracle PL/SQL, C/C++, VB.NET, ASP.NET.
  • Microsoft Visual Studio.
  • UNIX/Linux environments.
• Certifications such as ITIL or PMP.
• Knowledge of Prime Licensing code.
• Understanding of payment and bankcard systems.

Offer description

Job Title: Business Technical Services Analyst

Location: 100% Remote

Work Hours: 2:00 PM – 10:00 PM (Poland time) | 8:00 AM – 4:00 PM EST

Rate: 50-70 pln/h netto + VAT B2B

Project Description

We are looking for a Business Technical Services Analyst to join a dynamic technical services team supporting enterprise-level clients. You will be the key contact point for business and technical support, ensuring smooth delivery, issue resolution, and ongoing client success. This is a long-term remote role aligned with US working hours, primarily supporting clients in the financial services sector.

Your responsibilities

1. Provide Level 1 technical support and incident management (including on-call rotation).
2. Act as a single point of escalation and governance for assigned client relationships.
3. Monitor adherence to SLA metrics.
4. Translate client business requirements into technical specifications.
5. Coordinate with project, compliance, and release teams to ensure successful delivery and system stability.
6. Maintain detailed system and client documentation.

show all (7)