Requirements description

• 3+ years of experience as a Help Desk Team Lead, Manager, or in a similar role.
• Proven Microsoft 365 administration skills with hands-on experience in Exchange Online, Teams, SharePoint, OneDrive and Intune.
• Track record of successfully passing at least one PCI DSS and one SOC 1 or SOC 2 (or ISO) audit.
• Strong knowledge of IT systems, network security, and data protection practices.
• Proficiency in using compliance and audit management tools
• Strong organizational, analytical, and communication skills.
• Experience with budget planning, tracking, and reporting.
• Ability to work effectively with a distributed team across multiple time zones.
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Offer description

Devire IT Outsourcing is a form of cooperation dedicated to IT professionals, based on the principles of own business - B2B, implementing projects for clients running innovative and modern projects.

For our client, a software company specializing in retail business management and POS solutions, we are looking for candidates for Service Desk Team Leader position.

• Rate: up to 217 USD per day
• B2B contract via Devire
• Benefits package (medical healthcare, sports membership, etc.)
• Possibility to cooperate with an international company with a stable market position
• 100% remote position
• Long-term cooperation
• Flexible working hours

Your responsibilities

1. Manage and mentor a team of three help desk specialists, planning and organizing daily workflows.
2. Serve as the primary point of contact for all compliance-related inquiries and issues.
3. Extensive understanding of PCI DSS, SOC 1, and SOC 2 frameworks and their specific requirements.
4. Familiarity with the Trust Services Criteria for SOC 2 and the control objectives for SOC 1
5. Experience in conducting and managing audits, including preparing for and responding to audit findings.
6. Ability to perform risk assessments and gap analyses.

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