Collections Analyst

Collections Analyst

with Italian

with Italian

THE WORK:

• Responsible for timely cash collection.
• Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.
• Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.
• Generate and send missing invoices, statements of account, and dunning letters.
• Handle day to day activities and escalate.
• Responsible for timely cash collection.
• Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.
• Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.
• Generate and send missing invoices, statements of account, and dunning letters.
• Handle day to day activities and escalate.
• Responsible for timely cash collection. Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.
• Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.
• Generate and send missing invoices, statements of account, and dunning letters.
• Handle day to day activities and escalate.

The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• Excellent communication and interpersonal skills.
• Analytical skills.
• Ability to work in problem-solving environment.
• Strong organizational and time-management skills.
• Experience in customer service, collections or accounts receivable processes will be an asset.
• Very good Italian and English skills, minimum B2 Level.
• Min 1 year of experience in Collections/OTC process