Job description

What we achieve together

Are you ready to make a meaningful impact by joining our Service2Retention team? You will play a crucial role in enhancing service solutions for the Vaillant Group using Salesforce.

• In this position, you will have the opportunity to design and implement innovative solutions in collaboration with IT teams, customers, and product owners. Your work will span across Salesforce Service Cloud, Field Service (both Classic and LEX), and Marketing Cloud.
• Your responsibilities will also include writing and updating platform documentation, as well as conducting user trainings and demos to ensure everyone is equipped with the knowledge they need.
• You will manage stakeholder requirements and expectations through effective project management, ensuring that all parties are aligned and satisfied with the progress.
• Finally, you will contribute to a self-organizing and autonomous team, where your input and initiative are valued and encouraged.

What makes us successful together

• Experience: You bring a minimum of 3 years of experience in designing salesforce or service processes. Ideally you designed and implemented such solutions in Salesforce Service Cloud or Field Service
• Know-how and skills: You have solid understanding of different types of service processes, such as orders, contracts, call center, invoicing, etc.
• Nice to have: You are familiar with Salesforce Marketing Cloud, including Journey Builder, Email Studio, and Automation Studio, experience in integrating Salesforce products and third-party applications, especially ERP systems.
• Personality: With your positive attitude and trustworthy personality, you can build strong stakeholder relationships. You are very well organized, have high standards for the quality of your work and communicate proactively and clearly.
• Language skills: You speak English fluently; Polish or German would be a plus.

What makes us special

• Environment that cares about your well-being: flexible working hours, hybrid work model and additional 2 days off per year for every employee
• Package of additional benefits: private medical care, multi-sport card.
• A fast growing, agile and very dynamic team that challenges established routines and helps transforming the Vaillant Group to a data informed business
• Constant learning opportunities for both technical and personal growth through a range of workshops, seminars, events, and e-learnings