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Customer Support Engineer (Praca zdalna)

Experis Manpower Group

Kraków, Kraków
11 000 - 13 000 PLN
Zdalna
Praca stała
🚢 Kubernetes
Linux / Unix
Customer Support
Technical Support
DNS
VMware
System Administration
MySQL
DHCP
Cloud Platforms
Praca stała
🌐 Zdalna
Pełny etat

Name

Customer Support Engineer

Support

Kraków, Kraków

Experis Manpower Group

11 000 - 13 000PLN

Gross per month - Permanent

Full-time

Permanent

Mid

Remote

Tech stack

English

C1

Polish

B2

System Administration

regular

Linux / Unix

regular

Customer Support

regular

Technical Support

regular

DNS

regular

VMware

regular

MySQL

regular

DHCP

regular

Kubernetes

regular

Cloud Platforms

junior

Job description

Hybrid work model: 2-3 days per week in the Cracow office

100% remote work possible for candidates living more than 80 km from the office (candidates must be based in Poland)

Preferred start date: Candidates with up to 1-month notice period will be considered

Key Responsibilities:

  • Educate internal teams and external customers on the deployment process, technical specifications, and service expectations related to the CX Agent and CX Cloud platform

  • Remotely assist customers with the deployment and installation of the CX Agent

  • Provide second and third-level technical support for CX Agent and CX Cloud

  • Apply analytical skills and technical expertise to resolve product and software issues of moderate to high complexity

  • Act as a technical specialist, delivering support on a global scale

  • Collaborate with Technical Assistance Center (TAC) teams and development teams at a peer level

  • Manage incoming support cases for CX Cloud and CX Agent

  • Maintain accurate and timely case documentation in the Case Management System, including customer interactions and completed tasks

  • Contribute to troubleshooting automation initiatives

Required Qualifications:

  • Strong experience in Unix/Linux system administration

  • Proven background in customer support or technical assistance

  • Solid understanding of network protocols such as SSH, HTTPS, DNS, DHCP, and SNMP

  • Hands-on experience with VMware setup, configuration, and troubleshooting

  • Proficiency in Kubernetes and Docker environments

  • Experience with database technologies such as MySQL, Elasticsearch, and DynamoDB

  • Basic familiarity with cloud platforms (e.g. AWS) and APIs (SOAP / REST)

  • Experience with data collection and monitoring platforms such as CSPC, CX Agent, Prime Infrastructure, or similar tools (considered a plus)

  • Very good command of English (spoken and written) for daily communication

Preferred Skills:

  • Highly organized, self-motivated, and adaptable with a strong willingness to learn

  • Excellent analytical and troubleshooting capabilities

  • Ability to take initiative and lead technical problem-solving efforts

  • Strong customer orientation with a focus on delivering high satisfaction

  • Skilled in identifying root causes and implementing effective resolutions for complex or previously unknown issues

Offer:

  • Contract of Employment via Experis

  • MultiSport Plus

  • Group insurance

  • Medicover Premium

  • Access to an e-learning platform

Published: 09.08.2025

Office location

Wyświetlenia: 11
Opublikowana5 dni temu
Wygasaza 25 dni
Rodzaj umowyPraca stała
Tryb pracyZdalna
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