Job description

Do you thrive on problem-solving and enjoy working with people?

Join our team as a 1st line support in IT! Embrace the opportunity to tackle challenges, assist customers, and be a crucial part of ensuring seamless technology experiences for all.

Your job in a nutshell:

As a Junior ICT Engineer with French, you will provide daily monitoring support for the customers infrastructure. You will perform operations from various IT fields – databases, applications or systems. Junior ICT Engineer is expected to provide service 24/7 as a shift work as business never sleeps.

What will you be doing:

• Registering, transferring and resolving basic issues related to IT technologies,

• Executing client’s requests (SQL queries, jobs holding, log sharing),

• Monitoring client’s environment on Visual Tom (VTOM),

• Patching and Packing • Performing daily activities (reports, primary checks etc.),

• Communication with various teams as well as with the customer as a first point of contact.

Requirements:

• Very good knowledge of French (C1, written and spoken),

• Good knowledge of English (B2, written and spoken),

• Willingness to work on shifts (all: morning, afternoon and night),

• Experience in Linux and Windows,

• Experience in Visual TOM,

• Good communication skills and the capacity to work as a team player,

• Motivation for self-development,

• Problem solving attitude.

Additional Advantages:

• Experience in similar position

• Knowledge of ticketing tool

• Knowledge of ITIL process

Rewards and benefits:

• Wellbeing programs & work-life balance - integration and passion sharing events,

• Multisport cards,

• Hybrid mode of work from our offices in Bydgoszcz, Warszawa, Gdańsk, Łódź, Kraków and Wrocław

• Benefits platform – culture, shopping, sport etc,

• Continuous learning programs and online courses,

• Private medical and dental care,

• Possibility to participate to charity and eco initiatives