Job description

We are seeking a highly analytical and results-driven Process Engineer to join one our our leading financial clients in Krakow. This role is key to driving end-to-end process improvements, enhancing customer experience, and ensuring operational excellence through effective process design, data analysis, and stakeholder collaboration.

Key Responsibilities:

• Lead and support end-to-end (E2E) delivery of initiatives, from initiation through implementation, post go-live monitoring, and closure.

• Apply Lean Six Sigma methodologies to identify, assess, and eliminate inefficiencies.

• Champion customer journey optimisation and improve customer experience (CX) across services.

• Oversee and manage relationships with third-party vendors, ensuring service alignment and performance compliance.

• Execute process engineering tasks, including process mapping, re-design, and risk identification.

• Perform data analysis to drive decisions and present insights to senior stakeholders.

• Employ critical and out-of-the-box thinking to solve complex operational challenges.

• Collaborate with cross-functional teams to implement scalable and sustainable solutions.

Experience and Skills Required:

• Proven track record in process engineering within the financial sector.

• Strong knowledge of Lean Six Sigma principles (certification preferred).

• Demonstrated experience in delivering projects end-to-end, from business case to implementation and monitoring.

• Solid understanding of customer journeys and CX improvement practices.

• Experience with third-party vendor management in a regulated environment.

• Strong analytical and problem-solving skills, with the ability to challenge conventional thinking.

• Excellent stakeholder management and communication skills.

Domain Expertise in:

• Mobile Onboarding

• Holistic Servicing

• Electronic ID and Verification (eID&V)

• Optimised Know Your Customer (OKYC)