Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. Sofia Stars is growing tremendously, and we continue to conquer new countries!

Role in a nutshell: Now we're looking for a French & English speaking Customer Support Agent to join our team and make his own contribution to our products.

Responsibilities: ✔️ Providing support in French by email and Live chats; ✔️ Processing with great attention to details and content; ✔️ Identifying clients' needs and proactively proposing solutions; ✔️ Focusing on customer expectations and satisfaction; ✔️ Working closely with our team to improve and establish the necessary processes.

Qualifications: ✔️ Proficiency in French and English, both written and spoken; ✔️ Proactive person with good support/sales skills; ✔️ Strong communication and negotiation skills; ✔️ Attention to detail; ✔️ Previous experience as a support agent will be considered an advantage.

Why Sofia Stars? ✔️ Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups); ✔️ Competitive salary and attractive bonus scheme; ✔️ Working in a dynamic International company; ✔️ Birthday celebration present; ✔️ Ability for career and professional growth within the company; ✔️ Sportscard (Multisport) - partly covered & team-building events and activities; ✔️ Sunny, spacious office; ✔️ Wedding gift; ✔️ Gift for newborns; ✔️ Time for proper rest and 20 working days of Annual Vacation, maternity leave support; ✔️ Food vouchers, breakfast, fruits, and snacks available in the office.

Ready to shine? Let’s make it real.