Position: German/French Speaking Customer Support Associate

Job Description: At Arrow, we're currently looking for a Mid/Senior Customer Support Associate with French or German language skills. In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle.

What You'll Be Doing: \* Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. \* Responsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added orders & and follow-up to complete the post-booking process. \* Backlog Management. \* Responsibility for complex and high tier customer backlog. \* Work with the buyer and different portals to expedite factory purchase orders to meet customer open order demands. \* Pull reports from our Business Intelligence - BI system. \* Handle SWAPS \* Internal Requisitions - IR – ISO. \* Allocations / Constraints Materials. \* Work with BOMs. \* Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents). \* Work with COP inventory, (Customer Owned Parts) \* Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites. \* Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner. \* Work with FA (First Articles) engineers to set up orders in the system.

Job Complexity \* Has developed knowledge and skills through formal training or considerable work experience. \* Works within established procedures with a moderate degree of supervision. \* Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.

What You'll Need \* 4-year degree and 3-4 years of experience or High school graduate with equivalent related experience. \* Ability to communicate fluently in English and German or French \* Industry experience is preferred in a similar field. \* Must be familiarized with BOMs. \* Must be familiarized with ERP systems - Oracle is a plus. \* Must be familiarized with Business Intelligent - BI systems. \* Must be familiarized with the Quoting process. \* Must be familiarized with Expedites. \* Intermediate to advanced knowledge of Microsoft Excel is a must. \* Experience supporting sales efforts. \* Communication skills teamwork-oriented.

What’s In It for you? \* This is a full-time position. \* Working in a multicultural environment. \* Permanent contract. \* Other benefits – Private medical care program, Multisport card \* Hybrid role

Location: PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type: Full time

Job Category: Business Support