Requirements

Operating system

Windows

Our requirements

• fluent Polish and English are essential
• great communication skills and strong customer focus
• ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents
• passion for continuous professional development and willingness to learn new technologies

Optional

• experience in a similar position: Technical Support/Service Desk in an IT environment
• good technical knowledge in IT and new technologies domains
• knowledge of web and cloud products: dedicated servers and VPS, web hosting and email services
• additional language: German

Your responsibilities

• diagnosing and fixing issues and malfunctions of web and cloud services (dedicated servers, VPS, web hosting and email services) for European customers
• answering Customers' calls, replying to e-mails and chats to solve any issues they might experience
• answering to escalations and informing customers about correct processes
• classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary
• keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution
• participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes