Requirements

Operating system

Windows

Our requirements

• Dutch: Business-level fluency in speaking, reading, and writing (C1).
• English: B2.
• Basic IT knowledge (OS, office software, networking, hardware, etc.).
• Excellent communication and interpersonal skills.
• Strong logical thinking and problem-solving abilities.
• Ability to multitask and remain calm under pressure.
• A team player with a cooperative attitude.

Optional

• Knowledge of or certification in ITIL.
• Knowledge of various operating systems (Windows, macOS, Linux).
• Experience supporting cloud services (e.g., Microsoft 365, Google Workspace).

Your responsibilities

• Respond to technical inquiries from customers (regarding hardware, software, network, etc.) via phone, email, and chat systems.
• Provide support to Dutch-speaking customers using your expertise and excellent communication skills.
• Diagnose problems, troubleshoot, and provide solutions.
• Escalate issues to higher-level technical teams or relevant departments as needed.
• Accurately record and manage inquiry details, solutions, and customer interactions.
• Contribute to the update and improvement of FAQs and knowledge bases.
• Participate in continuous improvement activities to enhance customer satisfaction.