Requirements

Operating system

Windows

Our requirements

• Stakeholder management skills. You will need to communicate complex scenarios to multiple levels of stakeholders and management.
• Manage workloads: Experience of Agile practices would be beneficial and be able to take ownership of tasks assigned with minimal supervision. You need to be a strong decision maker and proactive self-starter.
• Customer Focus: Passion to improve the customer experience by reviewing, designing, and where required, re-engineering processes.
• Tooling Experience: Experience working with ServiceNow tool or other ITSM tools would be beneficial.
• Process Experience: Understanding of Configuration Management and ServiceNow Common Service Data Model would be beneficial.
• Proficiency in English. We are a diverse company. Ability to communicate on a business level with everyone is a must.

Your responsibilities

• Support the Product Owner in Configuration Management Database (CMDB) Governance including.
• Ongoing review and refinement of CMDB processes and policies to support alignment to the agreed data models and CSDM strategy.
• Enforcement of data quality standards in support of CMDB health metrics.
• Support strategic needs of CMDB including.
• Management of CI Classes, including implementation of CI Policies to enforce data completeness and correctness.
• An understanding of how to evolve CMDB using the Common Service Data Model to support strategic needs.
• Engaging with strategic projects to ensure CMDB can deliver the required functionality within agreed timeframes.
• Provide training and mentoring around CMDB when required.