Software Support Engineer

COGNIZANT

Kraków
Hybrydowa
Linux
Bash
Hybrydowa

Requirements

Expected technologies

Linux

Bash

Our requirements

  • Proven experience in a technical support role focused on Linux systems administration and troubleshooting.
  • Deep understanding of Linux (e.g., Ubuntu, Debian).
  • Strong proficiency in the Linux command-line interface (CLI) and Bash scripting for system administration, automation, and diagnostics.
  • Solid knowledge of core Linux services and protocols (e.g., SSH, TCP/IP, DNS, DHCP, systems, package management).
  • Experience with log analysis, system monitoring tools, and performance tuning on Linux systems.
  • Excellent problem-solving and analytical skills with a methodical approach to troubleshooting complex technical issues.
  • Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely
  • Strong customer service orientation with a proactive and empathetic approach to resolving user issues.
  • Ability to work independently and as part of a collaborative team in a fast-paced environment.

Your responsibilities

  • Provide live, real-time technical support to users experiencing issues with their Linux environments.
  • This will involve utilizing various communication channels such as phone, chat, and potentially remote desktop sessions.
  • Diagnose, analyze, and troubleshoot a wide range of Linux system issues, including operating system errors, software malfunctions
  • Conduct thorough root cause analysis of complex issues, identifying underlying problems and proposing effective solutions.
  • Develop, document, and maintain a library of Bash scripts and command-line tools to automate common support tasks,
  • Clearly and concisely communicate technical information and solutions to users with varying levels of technical expertise,
  • Collaborate effectively with internal teams, including development, engineering, and product management, to escalate complex issues
  • Document support interactions, troubleshooting steps, and resolutions accurately and efficiently in our knowledge base system.
  • Contribute to the creation and maintenance of technical documentation, FAQs, and self-help resources for users.
  • Stay up-to-date with the latest Linux distributions, technologies, and best practices.
  • Participate in on-call rotation as needed to provide 8/5 support.
Wyświetlenia: 7
Opublikowana9 dni temu
Wygasaza 6 dni
Tryb pracyHybrydowa
Źródło
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