Requirements

Expected technologies

SQL

Oracle

Bash

Python

Operating system

Linux

Our requirements

• Technical skills: very good knowledge of Linux command line, Bash and Python scripting, Oracle SQL queries.
• Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies.
• Knowledge of Payment business area and relevant product including knowledge of SEPA Credit Transfer. Direct Debit and related banking transactions is desirable but not essential.
• Strong experience in supporting complex and integrated application environments.
• Ability to work under time pressure, and to multitask.
• Availability to work shifts (8-18) and on-call 24/7 (occasionally).
• Good interpersonal skills, ability to communicate and negotiate.

Your responsibilities

• Provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
• Provide technical expertise in finding root cause of major system problems.
• Establish a good understanding of the key system components and functionality.
• Investigate live incidents of a functional nature – working closely with Production Support technical team members and project team.
• Take ownership of live issues and incidents, liaising with project team and Subject Matter Experts as appropriate.
• Support up and coming releases, paying attention to the impacts new functionality will have on the production service.
• Support of the various testing activities related to the new implementations.
• Working closely with various stakeholders located in different places in the world.