Excellent knowledge of the testing process, digital channels, and customer expectations.
Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
Excellent knowledge of the Agile development methodology and experience of working using these techniques.
Working knowledge of test tools such as Jira and Confluence.
ISTQB qualification.
Pragmatic decision-making skills, with the ability to make clear judgments based on a range of factors, e.g. risk, customer experience and people to determine the implications and make recommendations as needed.
Past working experience in a relevant role, i.e. Exploratory Quality Assurance (QA) Tester / Test Coordinator is desirable but not essential
People leadership experience - motivating and inspiring others to excel.
Your responsibilities
Identify and raise concerns for any future/forward planning tasks e.g. resource constraints, downtime, late delivery etc.
Provide estimates for the small/medium task within project delivery
Actively involvement into project requirements to project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases
Own and progress the resolution of day to day issues that may block progress e.g. blocking defects / environment issues
Pre-empt and resolve potential issues that may impact future delivery e.g. resource constraints, downtime, late delivery etc
Provide estimates for medium /large projects incorporating all appropriate test phases for your delivery e.g. functional & non functional, escalating and reporting to manager
Review and validate estimates provided by coordinator where appropriate, challenging any concerns
Effective use of resource on your project
Use informed and considered decisions to drive implementation of improvements to make delivery more efficient saving time and/or money e.g. automation & reuse of test artefacts
Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases
Define correct ways of working and ensure filtered through to the team and they have appropriate support to adopt