Requirements

Operating system

Windows

Our requirements

• Bachelor's degree in Computer Science or equivalent practical experience
• Experience in client-facing projects/troubleshooting with cross-functional stakeholders.
• Experience in deploying workspace or similar technologies for customers.
• Experience in deploying or managing Cloud productivity solutions at enterprise level, with experience on the typical mail, networking, security, IAM, DLP and integration concepts.
• Experience in working with and promoting SaaS, IaaS, or PaaS platforms.

Optional

• Experience with IT security practices such as identity and access management, security and data protection, encryption, certificate and key management.
• Experience assessing and delivering solutions that meet regional compliance and regulatory requirements.
• Experience in scripting in low code and no code solutions.
• Experience managing and working with external partners/customers.
• Excellent communication, presentation, and problem-solving skills.

Your responsibilities

• Lead virtual agent development engagements with Google Cloud partners and customers by managing stakeholders, gathering requirements and addressing deployment needs.
• Design engaging conversational interfaces for Contact Center AI (CCAI).
• Collaborate with internal specialists, product and engineering teams to package approaches, best practices and lessons learned into thought leadership, methodologies and published assets.
• Engage with sales, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks, issues and timelines for client outcomes.
• Travel 30% of the time for client engagements.