Requirements

Expected technologies

ITSM

Our requirements

• At least 2 years of experience in an IT helpdesk or technical support role
• Hands-on experience with ticketing systems, preferably with ITSM
• Fluency in Dutch and English to effectively support users and communicate with international teams
• Strong analytical and problem-solving skills, with a proactive approach to troubleshooting technical issues
• Residing in Poland required

Your responsibilities

• Provide support by answering calls from end users and registering service requests
• Troubleshoot and resolve service requests efficiently and professionally
• Transfer service requests to relevant support teams, ensuring proper tracking and follow-up
• Communicate directly with users and customers from Sweden, Finland, Norway, and Denmark via phone and email
• Work in accordance with ITIL standards and DSC best practices