Requirements

Expected technologies

ServiceNow

CMDB

ITSM

Discovery

CSDM

Our requirements

• Minimum 8 years of ServiceNow Experience, especially in CMDB, Service Mapping, Event Management, etc.
• Expertise in data modelling, visualization, and creating actionable insights
• Familiarity with infrastructure configuration and architecture across traditional on-premises data centers, cloud, network, and IT security tools
• Broad understanding of industry best practices in ITSM, Configuration management, enterprise architecture, and master data management
• Excellent understanding of the ServiceNow CSDM Model
• Fluency in English
• Residing in Poland required

Your responsibilities

• Maintain ServiceNow Data and Process artefacts and materials - Web pages, documents and templates, Teams/SharePoint sites, etc.
• Operate Governance and Controls to ensure data management processes are adopted and adhered to in a compliant manner to support operations and projects
• Design and maintain dashboards, reports and analytics leveraging ServiceNow Performance analytics, CMDB data, and other ITSM modules
• Provide leadership on data topics to the ServiceNow Platform Support Team
• Drive the continual service improvement of capabilities and adoption of CMDB & Foundation data, aligned to CSDM, across all teams
• Perform data collection and analysis to support GI strategic planning, development of roadmaps, and key programmes and projects