Proven experience implementing ITSM processes: Incident, Problem, Change Management, Service Catalog, CMDB, Portal, and Integrations on the ServiceNow platform
Strong knowledge of ServiceNow and CSDM
Experience with: ITOM, ITBM, Service Mapping, Service Catalog, Service Portal, Flow Designer
Excellent communication skills and ability to work with international teams
Your responsibilities
Operationalize CSDM 4.0 and align the data model with business processes
Analyze, design, and implement in-scope ITSM processes
Drive discovery workshops with stakeholders from an ITSM perspective
Gather and refine user stories and business requirements
Provide functional expertise for ITSM modules and guide configurations
Support UAT by coordinating with end-users and ensuring test scenarios are met