Junior IT Supporter

Coloplast Business Centre Sp z o.o.

Szczecin
hybrid, full office
Citrix
Active Directory
Microsoft 365
hybrid
full office

Requirements

Expected technologies

Citrix

Active Directory

Microsoft 365

Operating system

Windows

macOS

Our requirements

  • Very good English (spoken and written)
  • Advanced knowledge about IT systems in general (Active Directory, Microsoft 365, Citrix)
  • Good knowledge of computer hardware and IT equipment (including iOS)
  • Preferably experience from an international environment
  • Bachelor’s degree in computer science will be an asset
  • Ability to work on shifts (8:00 – 16:00; 10.00-18.00; 15:00 – 23:00; Monday – Friday)
  • Strong analytical competencies
  • Ambitious and proactive mindset
  • Committed and determined approach
  • Good team spirit

Optional

  • ITIL process knowledge will be an advantage

Your responsibilities

  • Acting as 1st and 2nd line of technical IT support
  • Providing IT support in English to our employees globally
  • Ensuring all calls and emails are logged accurately within the ticket system
  • Taking ownership and responsibility of each incident and request to ensure the best customer experience
  • Escalating incidents and requests to the relevant IT technical teams
  • Delivering high quality support and solutions in compliance with agreed SLA and processes
  • Creating and updating technical documentation
  • Proactive knowledge sharing with other team members
  • Collaborate with third-party suppliers
Views: 7
Published11 days ago
Expiresin about 1 month
Work modehybrid, full office
Source
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