Requirements

Optional technologies

Cisco

Zabbix

Grafana

Operating system

Windows

Our requirements

• Strong basic network knowledge (CCNA certification or equivalent knowledge level)
• Experience in LAN/WLAN/WAN/MAN technologies in Cisco and Aruba vendor space
• Hands-on troubleshooting experience in networking
• Strong communication skills and ability to explain complex technical concepts to non-technical users (at least English B2)
• Need to be a good team player and able to collaborate at all levels
• Ability to identify problems, take ownership, and deliver high-quality solutions with minimal supervision
• Experience of Working to ITIL/Agile Standards/Framework

Optional

• Experience in Cisco SDA technology (SD-WAN, ACI)
• Experience in monitoring tools like Zabbix and Grafana
• Relevant certifications Cisco and Aruba

Your responsibilities

• Process and consult monitoring system alarms with adherence to process/KPIs/SLAs
• Support resolution of user or system generated incident tickets, collaborate with cross-functional teams to resolve various issues
• Investigate alerts (SNMP, Syslog, NetFlow), classify impact, and execute Tier-1/2 remediation playbooks within SLA.
• Own and support P1/P2 bridges, coordinate with global teams, and drive issues to RCA using ITIL best practices.
• Log detailed tickets, craft post-mortems, and recommend permanent fixes or automation.
• Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement
• Review and implement scheduled changes (IOS XE, ArubaOS, AOS-CX).
• Implement user requests for configuration changes in relation to ACLs/FWs/PBRs
• Preparation of necessary activities and creation of change requests, presenting activities in various Change Advisory Boards, when required
• Maintain comprehensive records of issues, resolutions, processes, and best practices.
• Mentor peers across time-zones, and champion best-practice security