Requirements

Expected technologies

Windows 10

Microsoft Office

SharePoint

Microsoft Teams

Operating system

Windows

Our requirements

• Min. 1 year of experience supporting Windows 10 operating system
• Proficiency supporting office productivity applications (Office, SharePoint, Teams)
• Experience using a ticket system for customer service requests
• Experience with hardware troubleshooting - would be an advantage
• Understanding of basic networking concepts including (TCP/IP, switches, routers and WiFi) - would be an advantage
• Fluent in English and Polish – verbal as well as writing
• Strong problem-solving and communication skills
• Courage to fail and learn from failure
• Ability to work in a fast-paced and customer-oriented environment
• Team-oriented person, with can-do attitude

Your responsibilities

• Correctly triage, categorize and prioritize incoming tickets following best practices within Digital Operations
• Provide efficient and customer-focused Digital support using various communication channels (95% via ServiceNow ticketing system)
• Investigate causes of complicated incidents and seeks resolution
• Escalate of unresolved incidents
• Actively participate in creation and updating documentation of business processes and knowledge articles
• Support team members with expertise, share knowledge
• Closely cooperate with all Hempel Digital departments and 3rd parties
• Follow established KPIs, and performance goals