Wymagania

Technologie wymagane

SAP

Nasze wymagania

• Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience
• 2 years’ experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP Time and Expense solutions (e.g., Time Grid, Fiori, and Concur).
• Project management training, practical application, business analysis, business development or relationship management experience is preferred.
• SAP certification preferred
• Knowledge of SAP Time and Expense solutions (e.g., Time Grid, Fiori, and Concur).
• Functional and/or technical experience in supporting global systems (e.g. SAP) including knowledge of data flows, processes and best practices
• Proven knowledge of software development lifecycle methods, processes, tools and best practices
• Documentation, communication and presentation skills that support accurate and concise messaging
• Experienced and comfortable working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery
• Excellent interpersonal, client service, communication, organizational, and project management skills
• Excellent problem solving and decision making skills
• Ability to react appropriately during crisis situations
• Operate in a dynamic, fast moving and changing environment
• Operate in a global matrix environment

Twój zakres obowiązków

• Supports the resolution of L3 tickets alongside Assistant Product Managers
• Supports enhancement request, business operational request, and service request fulfillment
• Researches SAP and Mercury designated specialty (i.e. Tax) as necessary
• Collaborates with and assists L2 help desk resources as necessary
• Supports triage of issues
• Supports development of requirements and validation of designated enhancements
• Analyzes and deciphers diverse requirements from multiple countries
• Collaborates with the team to classify and prioritize defects related to the process/product and makes decisions based on assessments
• Coordinates work effort between products and modules