Requirements

Operating system

Windows

macOS

Our requirements

Soft Skills:

Excellent communication and conversation skills (both verbal and written) • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations Ability to acquire new information quickly and the willingness to do so at all times Willingness to embrace the 24/7 work environment

Technical Requirements:

Understanding of the IT environment and readiness to learn new processes and technologies Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware ITIL knowledge would be an asset

Language Requirements:

Language Proficiency Minimum (B2) Additional language proficiency in English (B2) is a must.

Your responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain
• technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions