Requirements

Expected technologies

Python

PowerShell

AI

Genesys Cloud

Our requirements

• Bachelor's Degree in a technical or business field or equivalent specialized training or experience.
• 6 to 10 years of experience in telecommunications or equivalent.
• 2 years of IP-specific telephony experience or equivalent.
• Knowledge of scripting programming languages such as Python and PowerShell.
• Experience with contact center IT operations.
• Strong project management and interpersonal skills.
• Expert knowledge of telecommunications principles and data networks.
• Travel Requirements:
• Occasional domestic and international travel, up to 20%.

Optional

Experience with Genesys Cloud and MS Teams calling technology.

Knowledge of Audiocodes and SIP trunk routing.

Working knowledge of T-SQL programming.

Working knowledge of API programming.

Genesys Cloud certification and/or MS Teams Certification.

Required Skills:

Telecommunications Expertise: Expert knowledge of telecommunications principles and concepts, including IP telecommunications standard topologies and physical specifications.

Data Networks: Expert knowledge of data networks, including OEI model, routing, switching, IP addressing, QoS, and PoE.

Scripting and Programming: Proficiency in scripting programming languages such as Python, MS Graph, and PowerShel1.

Audiocodes and SIP Trunk Routing: Experience with Audiocodes and SIP trunk routing.

T-SQL Programming: Working knowledge of T-SQL programming.

Project Management: Strong project management skills to handle multiple assignments and projects effectively.

Interpersonal Skills: Strong interpersonal skills to work closely with team members and clients.

Technical Troubleshooting: Strong technical and troubleshooting skills to resolve complex hardware, software, and application problems.

Vendor Management: Ability to manage telecommunications vendors and work closely with various organizations to design and implement communications solutions.

Telephony AI Skills: Experience with AI technologies in telephony, including natural language processing (NLP) and machine learning (ML) to enhance voice recognition and response systems.

Integration and Automation: Expertise in integrating telephony systems with AI-driven automation tools to streamline processes and improve efficiency.

Voice Technology Innovation: Knowledge of emerging voice technologies and the ability to implement innovative solutions to advance telephony systems.

Your responsibilities

• Create and design automation solutions for telephony systems.
• Integrate telephony systems with other enterprise systems.
• Develop and implement BOTS and AI solutions to enhance voice technologies.
• Manage voice projects and technical implementations with minimal client disruption.
• Provide day-to-day support for telecommunications equipment, networking, SIP, and tools.
• Build call flows and administer Genesys Cloud Contact Center and MS Teams.
• Support CRM (Salesforce) systems.
• Develop long-range strategies for telecommunications equipment, networks, and tools.
• Manage documentation related to telecommunications infrastructure and services.
• Provide technical guidance to team members and clients.
• Research, recommend, and implement telecommunications equipment and services.
• Troubleshoot and resolve complex hardware, software, and application problems.