Requirements

Operating system

Windows

Our requirements

• 5+ years performing in some form of oversight and influential role
• Degree in Computer Science or related field and/or related work experience
• Experience with production management disciplines, including knowledge of ITIL frameworks and best practices
• Excellent communication skills, including the ability to influence
• Strong analytical, problem solving and logical thinking skills
• Good understanding of current IT infrastructure, technology and application development standards
• Readiness to learn and develop new skills
• Ability to work under pressure

Your responsibilities

• Lead Incident Management efforts which include management of the Incident ticket, communication to interested parties and timely escalation and communication of issues.
• Provide governance of change management activities including consultation of design review, driving fulfillment of support requirements, review and approval of changes
• Drive problem management process, ensure data quality and utilize metrics to identify trends and influence remediation
• Proactively research and escalate any abnormalities to mitigate system issues and/or downtime
• Assist with Root Cause Analysis (RCA) efforts (prioritize problems, identify, and validate RCA) and if needed identify and document workarounds
• Develop continuous monitoring of core system functions. Improve the alerting environment by making alerts more actionable and appropriate. This includes determining system KPIs, designing, building and implementing alerting