Requirements

Operating system

Windows

Our requirements

• Experience and knowledge of IT Service Management principles, methodologies and tools.
• Operational experience of Problem Management in the financial industry or large blue-chip IT organizations.
• General technical understanding of IT software, hardware, networks and operations.
• Good communication and influencing skills to drive activities and explain events and actions in Executive Summary terms, focusing predominantly on written communications.
• Solid customer orientated partner/stakeholder interaction, including experience interacting with colleagues in higher positions.
• Inquisitive/detectorist mind-set with sound judgmental skills to identify and resolve problems.
• Audit and quality checking of tasks to ensure accuracy before publication to stakeholders.
• Understanding of MI/Reporting processes.

Your responsibilities

• Provide leadership and innovation by specializing in Service Management processes.
• Ensure root causes of service problems are investigated, understood and remediated to prevent recurrence.
• Review and understand information produced by other IT Service Management teams for incidents/outages and use this to create ‘business friendly’ descriptions of the disruption that occurred.
• Actively engage and drive continuous improvement objectives defined by the Global Problem Management function.
• Generate effective communication to Global and Regional stakeholders.
• Analyse problem/root cause/change data to identify and address systemic/thematic issues.
• Driving continual service improvement and management of risk through both reactive and proactive measures.
• Work closely will all areas of Service Management to ensure effective integration of controls and processes.