Requirements

Operating system

Windows

Our requirements

• 2- 4 years related experience in technical support or engineer support
• Experience in working with Software uploaded on medical or production devices - must have
• Native (or neat native) French & Fluent English
• Degree in Computer Science, Computer Engineering, or a related field
• Strong communication and organizational skills with a commercial approach
• Experience in client-facing roles
• Technical mindset
• IT Knowledge & experience in supporting various software

Your responsibilities

• Managing projects for Business customers of Philips
• Providing answers to customers' requests (2nd line support)
• Escalate when required to Software development
• Provides guidance and training to the service organization
• Shares knowledge with service organization and helps to keep knowledge base up to date.