Requirements

Operating system

Windows

Our requirements

• Experience in process management and cross-functional product ownership.
• Strong analytical skills and the ability to make decisions based on performance metrics and data insights.
• Familiarity with workflow tools (preferably Webcon).
• Familiarity with business rules engines and version control of decision logic.
• Experience in coordinating and supervising A/B testing initiatives.
• Understanding of agile methodologies and experience working in Scrum teams.
• Experience with data visualization tools (e.g., Power BI, Tableau) and the ability to present insights and recommendations clearly.
• Understanding of data-driven decisioning, predictive analytics, customer journey processes, and segmentation.
• Ability to manage a cross-functional team and collaborate effectively across departments.
• Proactive communication skills, including the ability to facilitate workshops and gather requirements from stakeholders.
• Skilled in building long-term internal relationships in a multinational environment.
• Experience in change management and communication — preparing the organization for the implementation of improvements.
• Excellent organizational skills, accountability, and attention to detail.
• Fluent in English (minimum B2 level).
• Familiarity with Jira or readiness to learn it.

Your responsibilities

• Building and executing the strategy for automated routing of cases to the most effective customer service and collections channels.
• Managing the product end-to-end — from identifying business needs and designing solutions to implementation, monitoring, and continuous optimization.
• Defining and communicating the product vision and roadmap for steering solutions (rules engines, automation, segmentation, scoring, decision optimization).
• Owning the Product Backlog and prioritizing items based on business priorities, customer feedback, and data-driven insights.
• Optimizing end-to-end strategies for collections and customer journeys across KRUK Group markets.
• Collaborating with data science, IT, data warehouse, legal, operations, and business channel leads to deliver scalable and valuable solutions.
• Cooperating with other Product Owners and Data Owners to ensure data quality and alignment.
• Defining and monitoring KPIs to assess product and process effectiveness.
• Implementing and maintaining automation rules and decision logic in operational systems.
• Identifying and removing systemic or process-related obstacles that reduce routing efficiency.
• Leading A/B testing and benchmarking initiatives to validate and enhance performance.
• Communicating product goals and updates to stakeholders, promoting awareness of the steering function across the organization.
• Driving internal education and supporting change management related to new routing capabilities.
• Conducting international benchmarking initiatives to identify best practices in routing and decision automation.
• Identifying regulatory, technical, and business risks, and addressing them in close cooperation with stakeholders.