Requirements

Operating system

Windows

Our requirements

• Fluency in English and at least B1 level in Danish
• Proficiency with MS Office and Outlook tools
• Excellent communication, analytical, and organizational skills
• Strong problem-solving and task prioritization abilities
• Collaborative, team-oriented mindset

Optional

• Professional experience in Service Desk/Customer Service Department
• General understanding of ITIL Methodology
• Familiarity with one or more of these tools: ServiceNow, KCS - Knowledge Centered Service, Microsoft O365

Your responsibilities

• Provide 1st and 1.5-level support for systems and devices, including remote troubleshooting via SCCM
• Educate and guide end users through problem-solving and process improvements
• Prioritize, manage, and document incidents and service requests in the ITSM tool
• Analyze and escalate unresolved or severe IT incidents to higher support teams
• Act as an escalation point for urgent IT issues