Requirements

Operating system

Windows

Our requirements

• 2-3 Years IT client support experience within a business environment.
• Strong familiarity with remote user support and resolution of support tickets.
• Prioritization of end user client support over day-to-day tasks.
• Strong familiarity with Windows desktop technologies/architectures and their maintenance and configuration. Ability to install hardware components such as RAM, hard drives, cables, and processors is preferable. Experience troubleshooting and resolving hardware problems and conflicts.
• Proficiency with Windows 10/11, MS Office 365 and other standard office automation products.
• Experience with Poly and Cisco video conferencing technology and other industry standard collaborations tools such as Zoom and MS Teams.
• Strong verbal communication skills: ability to work well in a team environment, organize multiple deliverables, and respond to changing priorities.
• Strong analytical and organizational skills.
• Flexibility to adapt and a passion to learn new technologies.
• Any of the following certificates would be an asset: ITIL, Microsoft, CompTIA.

Your responsibilities

• Your main responsibilities will include:
• Based in the BBH Krakow office but will be required to provide first level IT technical support to end users locally, and to global BBH locations.
• Provide a global first level helpdesk hotline function ensuring end user client calls are answered, investigated, and resolved in a timely manner.
• Liaise with other Systems support personnel within our global support model to always ensure adequate coverage for the global helpdesk hotline.
• Assist with the implementation of Systems Projects/Upgrades as required.
• Develop and document technology operational procedures and equipment.
• Proactive building and reporting of service KPIs.
• Client Interaction:
• Act as liaison between global systems technical staff and end-users during troubleshooting, escalating as needed.
• Provide Technical setup & support for client events & functions ensuring all AV is functioning as required.
• Projects and Training:
• Focus on client satisfaction by meeting service level agreements.
• Participate in local and global technical projects, upgrades and software rollouts as required.
• The role may involve liaising with hardware vendors for break-fix solutions.