Czym będziesz się zajmować? Location: hybrid - 2 days per week from Kraków, Poland (Old-Town, Wesoła I)Start date for assignment: ASAPRate: up to 230 zl/h on B2B.Duration: first contract for 6 months + extensions (long-term cooperation, at least a few years).Language: English.Industry: Automotive.Workload: Full time.Responsibilities:Accountable for standard request management, L2/L3 support, corrective and evolutive maintenance of HRIS domain systems, after handover from project team during hyper-care phase including the Build to run activities.Contribute to projects by supporting data migration from old systems to new ones.Representative of HRIS for HR representatives on a daily basis.Activities and deliverables:Support (incident management): manage standard service requests and level 2 support (level 1 = Help desk)Corrective maintenance (level 3)Pilot miscellaneous AMS contracts and activitiesPreventive maintenance: monitor system KPIs to anticipate problems, including licence usageSmall evolutive maintenance (<10 man.days/evolution) from business analysis to deployment and actual value measurementRelease management: manage deployment of all changes impacting systems in his scope, in coordination with projects leaders/managers impacting them

Kogo poszukujemy? Management activities:Problem management: orient and supportKnowledge management: manage standards & continuous improvement of standards and skillsSecurity & quality KPI monitoring:Lead user satisfaction survey (NPS), analysis of results and action planDefine & maintain SLA (Service level agreement) with business stakeholders, monitor results and take action, if necessary.Governance: lead monthly HRIS IS/IT operation committee(s) with IT operation, IS operation, Asset management, and key business stakeholders.Competencies requirementsMaster’s degree in IS or Engineering School with IT specialization or equivalent.Previous Experience & key technical skills:HRIS domain experience: LMS, HR System (SAP Success Factor), Payroll, T&A systems.ITIL v3/v4 certificate (MUST HAVE).Lean management skills or appetite to learn them.Problem-solving and continuous improvement.Key behavioural competencies:Customer-centric, “go & see” mindset to understand problems and deep-dive when necessary.Leader (for his team and transversally), organized.Able to work with multicultural teams (esp. India).English.