Opis stanowiska

Rekrutacja zdalna

Would you like to make a change in the FitTech industry with an agile and fast moving team? How about a mentality that values your opinions and ideas? If you feel like making sure that our clients' orders reach their recipients fast and flawlessly, then you are in the right place. Be a part of the digital transformation of the fitness industry.

As Team Lead (m/f/d) Customer Accounting & Collection, you will take on significant responsibility for managing and developing a team of 3-4 employees. Your main focus will be on the effective processing of commercial customer inquiries and optimizing our processes in all areas of collections management.

You will act as a central interface between our customers and various internal departments, such as the Customer Facing Organization, Sales, the Legal Department, and other relevant stakeholders. Your expertise and commitment will be crucial in sustainably strengthening our customer relationships and securing the company's cash flow.

YOUR ROLE ON OUR TEAM

Customer Communication and Satisfaction

• Responsibility for handling complex and escalated customer inquiries regarding invoices, payments, and other commercial matters.

• Ensuring high customer satisfaction through proactive communication and solution-oriented approaches.

• Developing and implementing strategies to improve customer interaction.

Process Optimization and Reporting

• Continuous analysis and active optimization of existing processes in Customer Accounting and Collections.

• Identifying potential for improvement and deriving recommendations for action.

Interface Management

• Close communication and coordination with internal stakeholders such as the Customer Facing Organization, Sales, the Legal Department, and the Finance department.

• Active participation in cross-functional projects for process improvement, including creating documentation and implementing changes within your team.

Collections Management

• Monitoring and managing the entire collections management process.

• Analyzing accounts receivable balances and identifying at-risk cases.

• Initiating and monitoring dunning processes and, where necessary, handing cases over to external service providers in coordination with the Legal Department.

Team Leadership and Development

• Professional and disciplinary leadership of a team of 3-4 employees in Customer Accounting & Collection.

• Organizing and optimizing workflows within the team.

YOUR PROFILE

• A degree in Economics, Business Administration, or a comparable commercial qualification.

• You are fluent in both German and English (comparable to C1 level). Polish language skills are an advantage.

• Several years of professional experience in Customer Service with leadership experience, or in the field of Accounts Receivable Management / Accounting.

• In-depth knowledge of handling commercial customer inquiries and in collections management.

• Excellent communication skills and a confident demeanor when dealing with customers and internal stakeholders.

• Strong analytical skills and a solution-oriented mindset.

• You are proficient in using modern IT systems, especially ticket and billing applications. Experience with tools like Zendesk, Zuora, Salesforce, or Oracle NetSuite is a big plus, but not a must — we value your ability to quickly learn new software.

YOUR BENEFITS WITH US

• Benefits package – private medical care and a sports card to support your health and well-being

• Flexible working hours – manage your schedule and enjoy a real work-life balance

• Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw

• Flexible employment options – choose the type of contract that best suits your needs

• Access to Udemy Business – grow your skills with thousands of high-quality online courses

• Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing field

• International team – collaborate with talented colleagues from around the world in a diverse and inclusive environment

• Unforgettable company events – take part in engaging team-building activities and memorable celebrations

• No dress code – express your personal style and feel comfortable at work

• Dog-friendly office – bring your furry friends to our pet-friendly Warsaw workspace