Opis stanowiska

Senior Manager, UX Design

Your main responsibilities:

• Ensure that Allegro centers around Customers. You connect design to business and product goals. You set customer/merchant experience KPIs to impact relational NPS, C-index and other experience metrics
• Translate Allegro strategy into products that delight our Customers and Merchants. You contribute to the product strategy by shaping and propagating long-term experience vision to meet Customer Promises / Merchant Principles and deliver business value
• Make Allegro experience outstanding. Based on extended knowledge you have from internal and external research, market analysis and other sources (i.e., data analysis, trend monitoring), you regularly identify and convince to invest in business opportunities that can truly put us ahead of the competition - make Allegro experience outstanding
• Manage a mid-size team of (senior) design leaders and design specialists to execute experience vision and to ensure that the product portfolio serves the most impactful customer needs. Secure budget and resources for the team based on a clear value proposition
• Ensure that the product and project portfolio serves the most impactful customer needs. You define methodologies, oversee research, and strategically define which quant and qual data will be gathered, and how. You help executive management decide whether the problem is worth solving
• Prioritize efforts and structure team capabilities to solve complex problems, sometimes in uncharted spaces
• You raise the quality bar at a program and portfolio level. Oversee deliverables and timing across projects, ensuring developers have everything they need to build remarkable solutions

This is the right job for you if you have:

• Experience in qualitative research like conducting interviews, focus groups, usability testing
• Experience in quantitative research like surveys, cart sorting
• Ability to convert insights into actionable recommendation
• Ability to plan the priorities between different areas’ requests, align design with business goals, set experience KPIs and enhance customer and merchant satisfaction
• Excellent strategic thinking, analytical and synthesising skills, with the ability to translate insights into actionable product plans
• Proven ability to collaborate effectively with cross-functional teams and stakeholders of various levels
• Structured way of working
• Exceptional communication and presentation skills (Polish & English min C1)
• Experience in lead a mid-sized team of design leaders, secure resources, and ensure top-quality execution of experience vision
• Doer mentality - proactively takes initiative and drives results, establishes strong collaborations across teams, continuously seeks opportunities for growth and innovation

What we offer:

• A hybrid work model. Well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)
• A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
• English classes that we pay for related to the specific nature of your job
• Work in a team you can always count on – we have on board top-class specialists and experts in their areas of expertise
• Training budget and an internal educational platform, MindUp (with training courses on work organization, means of communication, motivation to work and various technologies and substantive issues)

Why is it worth working with us?

• You will ensure a customer-first approach at Allegro by aligning design with business and product objectives
• You will elevate Allegro’s experience to the highest level. Leverage deep insights from internal and external research, market analysis and data trends to identify high-impact opportunities
• You will work with first-class experts and leaders who are eager to share their knowledge
• Your decisions will make a difference and shape one of the leading e-commerce in Europe. No wonder, since our platform handles over 30 million searches daily
• This is a great opportunity to join a team passionate about building customer engagement and technology
• If you want to learn more,  check it out for yourself