Opis stanowiska

Rekrutacja zdalna

At Zeta Labs, founded by two former Meta engineers, we’re building Jace.ai – an AI-native email assistant that lives inside your inbox. Designed to feel like an executive assistant, not just another tool, Jace gives people back hours of focus every week. We’ve raised over $10M in pre-seed funding from leading investors, including the former Head of AI at Apple, and we’re just getting started.

As our Customer Service Specialist, you’ll be the first point of contact for our users – answering questions, fixing problems, and making sure every interaction feels personal and helpful. You’ll help lay the foundations for our Customer Support function – shaping how we grow the team, structure workflows, and scale the experience as we expand.

Most of your work will happen directly on the Jace platform, so you’ll be deeply involved in the product itself – not just supporting users, but actively improving the tool we’re building.

This is a full-time, on-site position based in our main office in Warsaw, Poland – where our core team is building, testing, and improving Jace every day.

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Your responsibilities:

• Responding to user messages clearly and quickly — with help from Jace AI

• Jumping on live calls with users or potential partners

• Collecting and sharing user feedback with product and engineering teams

• Organizing insights, ideas, and requests to help shape the product

• Spotting opportunities to improve both the support experience and the product itself

• Onboarding new team members — sharing knowledge and helping them ramp up

• Helping build the team — from tools to workflows

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What we’re looking for:

• Excellent written English - you write like you talk: clear, friendly, and to the point

• Detail-oriented with a strong sense of ownership

• Strong communication skills

• Quick to learn new tools and explain them to others

• 1+ years in a support, ops, or customer-facing role (SaaS or tech is a plus)

• Bonus: you’re curious about AI and how people interact with smart tools

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Why join us?

🌱 Meaningful work - Your contributions will directly influence how users experience and interact with Jace AI

🚀 High-impact role - As part of the early team, you’ll help shape our processes, not just follow them

🌍 Thriving industry - Join a fast-growing AI space that’s redefining how people communicate and get work done

📈 Career growth opportunities - We actively support internal mobility and development beyond support roles

🏢 Modern workspace - Work from our Warsaw office with a panoramic view of the city skyline

🤝 Team-building from the ground up - Be part of building our Customer Support team from day one and help define what great support looks like at Jace

🧠 Product-focused support - You’ll work inside the Jace platform every day, helping shape the experience for thousands of users

Do NOT apply if:

- You prefer a 9-5 work schedule

- You’re not willing to go the extra mile

- You need a highly structured and predictable environment

- You don’t thrive in a fast-shipping, high-pressure setting