Opis stanowiska

Do you speak Slovak like a native and enjoy helping people? We’re hiring! Join us as a Sales & Customer Support Specialist - where every conversation is a chance to make someone’s day (and maybe close a deal, too!).

Place of work: Slovakia,Banská Bystrica

Work mode: Remotely/hybrid

Full time: Full time

Contract type: Contract of mandate, B2B

Salary: UZ (gross): 6-7 €/h gross

B2B (net/h FV): 8-10 €/h net

Job Description

• Responding to customer inquiries through various communication channels (phone, email, chat, Facebook)

• Handling complaints, returns, and other issues related to customer dissatisfaction

• Identifying customer needs and assisting them in using specific product features

• Providing professional customer service in line with the company’s values

• Building long-term relationships with customers and maintaining a positive company image

• Collecting and analyzing customer feedback to improve service quality

• Looking for new sales opportunities and partners

• Monitoring competition and internet in the country

• Providing ideas for growth in the country

• Representing the company on local events

• Translate and adjust marketing content to the local specifics

• Supporting the team where needed

Requirements

• 1-2 years of experience in a customer service related position (preferably in the technology industry)

• Fluent in Slovak language

• Knowledge of English (B2), Polish will be an asset

• Understanding of customer service processes and ability to solve problems in a proactive manner

• Excellent communication skills and empathy in dealing with customers

• Ability to solve problems independently and work under pressure

• Ability to build relationships with customers and colleagues

Nice to have

• Experience working with individual and B2B customers

Our Offer

International

• Well-established, fast growing, international company with colleagues from all around the world

• Development initiatives

• Freedom to create, test, learn and grow

• Flexible working hours

• Work from home (100% home office possible)