Your responsibilities

• Dedicated Region: France
• Responsible for the end-to-end management of dispute cases for an assigned portfolio of customers.
• Conduct detailed deduction analysis by identifying root causes and report findings.
• Create and track dispute cases using the company’s ERP systems, ensuring accurate documentation and timely resolution.
• Raising Credit Notes.
• Participating in meeting with customers.
• Establishing and maintaining positive relationships with customers (internal and external) and stakeholders.
• Provide prompt and professional responses to all customer inquiries related to disputes.
• Act as a primary point of contact, maintaining effective communication and collaboration with customers throughout the dispute resolution process
• Cooperating closely with other departments such as Sales, Supply Chain, Customer Service.

Our requirements

• Higher Degree - Business, Finance, Systems or Related.
• Work experience in a similar role - OTC (order-to-cash) experience or related, like Finance, accounting, cash collection.
• Analytical skills for deductions investigation.
• Experience in logistics, supply chain will be a plus.
• SAP experience (knowledge of S4Hana system will be a great advantage).
• Able to work within a defined process.
• MS Excel.
• Advanced French, strong English language.
• Pro-client approach.
• Good interpersonal skills, ability to effectively communicate within a matrix organization.
• Proactive and willingness to learn new skills.
• Good Time Management / Prioritization skills.
• Attention to detail and great interpersonal skills.

What we offer

• Remote work after the first months (Training), with office location near Rondo Daszyńskiego.

• Working in an international company giving a good opportunity to develop professional and foreign language skills.

• Ambitious and motivating challenges.

• Labor law contract.

• Flexible working hours, you can start work between 08:00 – 09:30.

• Co-funding of additional benefits (medical care, Multibenefit cards).

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.

• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.

• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.