About the project

• We’re looking for an Application Support Specialist to join a project in the automotive industry. The role requires a solid IT helpdesk background and hands-on experience with ticketing tools—ideally ITSM. Fluency in Dutch and English is essential, as both languages are used in daily support communication.
• If you're looking for a dynamic environment full of challenges and growth opportunities — don't hesitate and apply!

Your responsibilities

• Provide support by answering calls from end users and registering service requests
• Troubleshoot and resolve service requests efficiently and professionally
• Transfer service requests to relevant support teams, ensuring proper tracking and follow-up
• Communicate directly with users and customers from Sweden, Finland, Norway, and Denmark via phone and email
• Work in accordance with ITIL standards and DSC best practices

Our requirements

• At least 2 years of experience in an IT helpdesk or technical support role
• Hands-on experience with ticketing systems, preferably with ITSM
• Fluency in Dutch and English to effectively support users and communicate with international teams
• Strong analytical and problem-solving skills, with a proactive approach to troubleshooting technical issues
• Residing in Poland required

Technologies we use

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market

• We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022

• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more

• Comfortable workplace – class A offices or remote work

• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application

• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers

• Investment in your growth – meetups, webinars, training platform and technology blog – you choose

• Fantastic atmosphere created by all Sii Power People