About the project

• As a Senior Specialist, you will play a pivotal role in shaping Arla’s digital landscape, securing stability, high quality support and future optimization. You will join a team based in Denmark and Poland with Stakeholders around the world.
• Your key responsibilities include maintaining and upgrading the platform twice a year, providing 2nd level support via the IT Service Desk, and resolving complex incidents. Acting as a trusted advisor, you’ll offer expert guidance to the business while collaborating with internal and external specialists. You’ll also support your team by sharing knowledge and driving continuous improvement.

Your responsibilities

• Collaborate closely with the Agile Release Train by participating in PI Plannings and Agile ceremonies, and contribute to business roadmaps by keeping stakeholders informed about upcoming releases and new features
• Mentor colleagues on technical aspects of the ServiceNow platform and support training and tool enablement in collaboration with specialists
• Build strong relationships with both customers and vendors to understand their needs and ensure solutions are aligned accordingly
• Work in close partnership with other departments to promote alignment, knowledge sharing, and adherence to best practices for solution maintenance
• Drive continuous improvement in architecture and support process optimization within the area

Our requirements

• 5+ years of experience working with and developing the ServiceNow platform
• Solid understanding of the ITIL framework and familiarity with Agile ways of working (SAFe)
• ServiceNow Certified System Administrator (minimum requirement)
• Strong business acumen and thorough understanding of business processes
• Proven stakeholder management skills and ability to thrive in a global environment
• Detail-oriented with the ability to maintain a broad overview
• Strong communicator with a focus on building positive relationships
• Persistent, diplomatic, and comfortable challenging the status quo when needed

Technologies we use

What we offer

• At Arla, we are committed to your professional development and internal career advancement. You will be part of a collaborative and innovative work environment that values growth, teamwork, and impact. As a market leader, we produce nutritious, household-favorite brands in a sustainable way that benefits our customers, farmer-owners, and the world