Your responsibilities

• First point of contact for Customers (via mail and phone)
• Order entry, managing and monitoring all orders for customers
• Providing high level of customer service, with daily follow-ups and clear communication with customers
• Communication and coordination between sales reps, customers, supply and factory, pricing
• Taking responsibility for invoice processing, amending invoices, issuing credit and debit notes, handling non-technical complaints
• Monitor delivery process, coordinate deliveries with warehouse and transport company
• Monitor stock situation- cooperation with supply and factory

Our requirements

• Fluent German and English is a must
• Minimum 1 year of working experience
• Knowledge of SAP system would be an asset
• Previous customer service experience will be considered an asset
• Organizational, interpersonal and communication skills
• Ability to work in an international environment across cultures
• Quick learner with competence to resolve queries