Your responsibilities

• Serve as the first point of contact via phone, email, and ticketing
• Support both internal and external customers across all channels
• Provide timely and professional responses to customer inquiries
• Supporting stores in their periodic tasks (e.g., with inventory)
• Resolve non-standard customer service issues
• Offer back-office support to other departments
• Coordinate solutions across departments
• Collaborate with internal and external partners

Our requirements

• Proficiency in French (minimum B2) and Italian (minimum B1) or German (minimum C1)
• Willingness to learn and develop new skills
• Basic computer literacy
• Ability to work effectively in a fast-paced environment
• Flexibility to work in shifts, including 8-hour shifts and occasional Saturdays (1–2 times per month)
• Availability for remote or hybrid work

What we offer

• Growth and Development: We offer a structured internal training program covering language courses, soft and hard skills, and a clear career path within the team

• Multisport Card & Private Healthcare (Luxmed): For employees with an employment contract, we provide access to a Multisport card and private medical care to support your health and wellbeing

• Employee Referral Program: We appreciate your involvement in helping us grow the team and reward successful referrals

• Flexibility: We do our best to adapt your schedule to your personal needs and commitments, offering flexibility in work planning

• Start-Up Atmosphere: Enjoy a dynamic work culture with regular team-building activities and a friendly, inclusive environment