About the project

• We are currently looking for an IT Support Specialist to join our IT Operations Competence Center. This is an on-site role based at the client’s office in Wrocław, requiring availability 5 days a week. Depending on your experience, preferences regarding the form of employment, task variety, and salary expectations, we offer opportunities for long-term development in your chosen direction.

Your responsibilities

• Providing IT support to end users, resolving technical issues related to applications, systems, and hardware
• Preparing and configuring computers for new users
• Ongoing troubleshooting and issue resolution on-site at the client’s location
• Diagnosing and resolving second-line support tickets related to Microsoft Teams, Microsoft Outlook, OneDrive, SharePoint, Microsoft Office 365 suite
• Collaborating with global support teams to resolve more complex incidents
• Documenting solutions and contributing to the knowledge base
• Operating within IT service management systems (ticketing tools)
• Performing tasks in accordance with international IT service standards (ITIL, PRINCE2, ISO 9000, ISO 27000)

Our requirements

• Minimum 1 year of professional experience (internships or traineeships included)
• Good command of English (spoken and written) – mandatory
• Understanding of computer hardware and basic configuration principles
• Willingness to work on-site, 5 days a week
• Knowledge of configuration and usage of MS Outlook, Teams, Word, and Excel
• Familiarity with LAN/WAN and Wi-Fi network configuration and maintenance
• Fluent Polish required
• Residing in Poland required

Optional

• Technical degree or background

Technologies we use

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market

• We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022

• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more

• Comfortable workplace – class A offices or remote work

• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application

• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers

• Investment in your growth – meetups, webinars, training platform and technology blog – you choose

• Fantastic atmosphere created by all Sii Power People