Your responsibilities

• Manage and optimize inbound logistics, ensuring timely and accurate receipt of goods into our warehouse(s)
• Oversee outbound logistics operations, from warehouse dispatch to last-mile delivery performance
• Monitor, evaluate, and improve last-mile carrier performance, ensuring SLAs are met and customer satisfaction remains high
• Implement and manage processes for returns handling, ensuring efficient flow and minimal customer disruption
• Collaborate closely with internal stakeholders such as warehouse and customer service, to improve operational efficiency
• Analyze logistics KPIs, generate insights, and support improvement initiatives based on data
• Work with external logistics providers to ensure service quality and maintain strong relationships
• Ensure compliance with company policies and local transportation and logistics regulations
• Drive continuous improvement and cost-efficiency across all logistics processes

Our requirements

• Bachelor's degree in Supply Chain Management, Business, Logistics, or a related field preferred
• 2–4 years of experience in logistics, transportation, or supply chain, ideally within e-commerce, retail, or FMCG sectors
• Strong understanding of inbound, outbound, and reverse logistics flows
• Experience managing or interacting with last-mile delivery partners
• Analytical mindset with experience working with data and KPIs to drive decisions
• Strong communication and stakeholder management skills
• Proficiency in English (written and spoken) is mandatory
• Tech-savvy with experience working with WMS, TMS, or logistics platforms is a plus
• Experience with export customs clearance is a plus

What we offer

• Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:

• an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career

• a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels, and regular Q&A sessions

• flexible working mode

• up to 4 weeks temporary work-from-anywhere per year

• 20 to 26 days of paid vacation per year

• a beautiful, centrally located and dog-friendly office with free beverages, open spaces and sunny terrace

• 40% off Westwing Collection in our shop, 20% off all third-party brands (each on non-reduced items), 10% family & friends voucher, Westwing Vouchers for special occasions

• regular and legendary company and team events like Movie Nights, Summer Parties, and more

• health and wellbeing offerings including sports membership, private health care and life insurance